SHIPPING POLICY

Highland Taylor closely inspects each and every item of Highland Taylor branded teak furniture that we pull from our warehouse before preparing these items for shipment. We take great pride in the quality of our teak, our competitive prices and our 100% contract commercial client satisfaction guarantee. We safely secure each shipment to provide adequate protection while in transit. We selectively choose freight carriers that balance competitive shipping rates with quality service to minimize the possibility of damage claims. This means carefully handling all shipments and standing behind their service contracts in instances where loss or damage may occur.

Loss or damage to your teak furniture that occurs during shipping by a freight carrier is the carrier’s responsibility. We request that all contract client’s FULLY INSPECT THE SHIPMENT THOROUGHLY upon arrival. Highland Taylor requires that you fully inspect the teak furniture while the driver is still on-site in order to fully ensure that your purchase is protected from damage in transit. DO NOT RELY ON A VISUAL INSPECTION OF THE BOX(ES) ONLY. This means that you should unwrap and remove contents from the box to visually inspect them for damage.

If you believe that any part of your purchase is missing, incorrect or damaged, then YOU MUST NOTE ANY OF THESE CONDITIONS ON THE DELIVERY RECEIPT that the driver provides BEFORE he/she leaves your delivery location. IF YOU FIND ANY DAMAGE, YOU MUST NOTE THESE DETAILS ON THE DELIVERY RECEIPT AND HAVE THE DRIVER SIGN THE RECEIPT ACKNOWLEDGING THIS DAMAGE. Once the driver leaves the delivery premises, there is no recourse for damage the carrier has inflicted on your teak furniture.

Should damage occur, please contact your Highland Taylor Contract Commercial Representative at 800-510-TEAK (8325) or email us at info@highlandtaylor.com within 24 hours of delivery. We will take care of everything from there including filing a claim with the carrier and preparing a replacement of your teak furniture to be shipped from our warehouse within 5 working days after receiving your notification of the occurrence.