| Warranty |
Teak furniture purchased from Highland Taylor will be free of defects in material and workmanship. Period! Our teak comes with a 3-year warranty with normal wear of the teak and hardware. This does not include Commercial purchases.
• Defects are defined as imperfections that impair the use of your teak furniture.
• This guarantee does not apply to any cases of normal wear and tear of the furniture.
• Normal wear and tear is defined as the normal deterioration caused by regular use of the furniture.
• Checking, or small cracking, of the teak wood is a normal and natural occurrence that should be expected during normal use.
• This guarantee does not cover any damage or loss or condition that is beyond the control of Highland Taylor including but not limited to cases of unauthorized repair, improper assembly, modifications after purchase, improper use, infestation, negligence, misuse, vandalism, wind damage, hurricanes, tornadoes, floods, fire, earthquake or any other similar acts of God.
• This warranty only applies to the original purchaser of the teak furniture with proof of purchase.
Highland Taylor reserves the right to repair or replace any piece that is covered under the terms of this guarantee. Repair or replacement may involve Highland Taylor providing parts directly to our customer where applicable. Highland Taylor will, at its expense, ship any piece of teak furniture back to our facility in cases where Highland Taylor determines that the repair or replacement cannot be completed by our customer with parts supplied by Highland Taylor.
Our customer must first call us toll free at 800-510-TEAK (8325) to notify us of any potential problem. We may ask that photos be provided to us via email where possible so that we can determine the extent of the defect and the corrective action that is most prudent. |
